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By Taylor Knopf

Bridget Narsh said she was unhappy that her son, Mason, spent 26 days this summer in a “windowless room” at UNC Hospital’s Emergency Department in Chapel Hill.

Mason is a 15-year-old with autism, ADHD, anxiety and PTSD. The changes and disruptions generated by the coronavirus pandemic have been difficult for him and the whole family, she said. He’s had angry outbursts, ran away from his parents in public and at home, and refused to take his medications.

When things get really bad at home, Narsh said she has no other option than to take Mason to the hospital to be evaluated and admitted to an inpatient psychiatric facility for treatment. Narsh recalled at least eight times she’s taken Mason to the hospital for mental health care over the last few years.

“When I go to UNC, I know it’s just a holding spot for him,” she said.

During his last stay, Narsh said her son was put in restraints multiple times because the staff does not always know how to help him.

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“I’m tired of hearing that they are not equipped for Mason,” she said.

Emergency departments were never designed to board behavioral health patients for long periods of time, said Jane Brice, a physician who’s head of UNC Hospital’s emergency medicine service.

“Our behavioral health population is enormous,” she said. “These folks languish in our emergency department for days and weeks and sometimes — unfortunately — months, waiting for a bed to open up or somewhere for them to go.”

“That is so wrong,” Brice said.

But this is how inpatient psychiatric care works in North Carolina. Patients go to the emergency room to be evaluated. Then they wait.

COVID-19 increases already long wait times 

Though the number of mental health patients seeking inpatient psychiatric care dropped immediately after Governor Roy Cooper’s stay-at-home order in March, wait times for admission to the state’s psychiatric hospitals were higher this spring, averaging just over one week.

Over the last fiscal year, a total of 2,646 patients waited an average of six days for admission into one of the state’s three inpatient psychiatric hospitals. Average wait times vary by facility, ranging from three days for admission to Cherry Hospital in Goldsboro to 14 days for admission to Broughton Hospital in Morganton.

Additional pandemic safety measures could be a factor in the increased wait times. At each facility, state hospital officials designated quarantine units for new admissions, as well as units for COVID-19 positive patients and for those with possible exposure to the virus.

While state psychiatric hospitals didn’t close beds, admissions have been delayed as patients are safely admitted through a quarantine unit, N.C. Department of Health and Human Services officials said in an email.

In general, patients were more reluctant to go to the hospital this spring due to fear of contracting coronavirus. And those who delayed care often showed up at the emergency room sicker, including those with mental health issues. Hospital officials across the country reported this phenomenon, one that Brice said held true for UNC as well.

As North Carolinians have learned about the virus and become more comfortable wearing masks and practicing other prevention measures, Brice said her emergency department numbers have returned to normal.

So, why the wait?

When Brice took charge of UNC Chapel Hill’s emergency department five years ago, she began to see a steady increase in mental health patients. Her counterparts across the country reported similar trends.

“We decreased outpatient resources so people who are struggling don’t get the care they need, and then they get worse,” Brice said.

Despite federal laws passed more than a decade ago calling for mental health to be treated on par with physical health, it’s still difficult to get comprehensive mental health insurance coverage. North Carolina has failed to treat mental illness the same as other illnesses, such as heart attacks or strokes. So patients go to the option that should be their last resort.

“Then it becomes an emergency, and they come seeking emergency psychiatric help because they are really psychiatrically ill,” she added. “And then we don’t have anywhere to place them for inpatient care because we decreased those services too.”

Brice became alarmed as she watched more mental health patients waiting longer and longer in her emergency department.

“We didn’t have a safe environment for those people,” she said. “The patients were injured, our staff were injured. Everyone was distressed on multiple levels, morally, ethically, clinically.

“We all saw it was just wrong.”

The emergency department was not built or intended to board mental health patients, and the regular staff was not equipped for this kind of care, Brice said. So she went to the top and asked UNC leadership for help.

“This is a population that’s often overlooked in our society and many people don’t care,” she said. “I didn’t know what kind of reception I was going to get from UNC leaders, but I was shocked at how much they cared once they understood the magnitude of the problem.”

UNC making changes

First Brice was given resources to hire psychiatrists, as well as psychiatric social workers and nurse practitioners to work in the emergency department.

Then last month, UNC opened a new unit in the emergency department to provide more space for behavioral health patients. The new unit is divided into three separate areas with 12 beds each. The 12-bed pods can be further subdivided if needed, Brice said.

Jane Brice, chair of Emergency Medicine at UNC Medical Center (left) and Catherine Madigan, chief nursing officer at UNC Medical Center (right) present UNC’s new Emergency Department Transition Unit at a ribbon cutting ceremony in September. Photo courtesy of UNC Health

This will allow for the grouping of patients so that geriatric patients can be kept together in one area and pediatric patients can be held in another.

“Cohorting patient populations is not only about safety. It’s also therapeutic,” Brice said. “It allows for group therapy with groups of people who have similar problems.”

UNC is fortunate to have the resources to make these changes, and Brice acknowledged that. She said several departments were moved to make space for this new unit at UNC Hospital, and it will not make the hospital any money.

“We lose an enormous amount of money in the care of these patients. Many cannot work due to their illness, or they are uninsured or underinsured, and our state didn’t expand Medicaid,” Brice noted.

Most emergency departments around the state cannot provide this level of care for psychiatric patients, particularly in rural areas. Many rural hospitals run in the red each year due to the large number of uninsured patients they treat in their emergency departments.

In a meeting with the governor last year, the CEO of Northern Hospital in Mount Airy said his emergency department sees between 50 to 60 mental health patients a month who are waiting for a psych bed. The hospital doesn’t get paid for treating these patients, he said, adding that North Carolina needed to expand Medicaid.

Finding solutions

In the end, these hospital stays are only a Band-Aid for most patients with a mental illness.

Mason has already been hospitalized twice this year. In the spring, he spent 78 days at Central Region Hospital, one of three state-run psychiatric hospitals, according to his mother, Bridget Narsh.

Earlier this month, state health officials announced $7 million in COVID-19 relief funds to connect people to preventative care and mental health supports, particularly in marginalized communities. By providing more community services, state officials hope to prevent behavioral health patients from ending up in the emergency department.

After watching her son cycle in and out of hospitals, Narsh requested the reserved capacity Innovations Waiver, a North Carolina Medicaid program for people with disabilities who need regular assistance to continue living independently.

But these services are extremely difficult to get. The typical Innovations Waiver has a waitlist that can be up to 10 years long. However, the reserve capacity slots are for emergency situations when there is an “imminent risk of immediate harm,” according to the application.

After 26 days of waiting in the UNC emergency department for a psych bed for the second time this year, Narsh got the call that Mason was approved for the emergency waiver services and she took him home.

Bridget Narsh has been fighting for mental health services for her son, Mason, who has autism. He’s been in and out of psychiatric hospitals over the last few years and finally has in-home services that have been life changing for him. Photo courtesy of Shannen Speer Photography

“He went from having no services to everything you can imagine for life,” Narsh said. “It’s extremely rare to get this at age 15. Things have to be pretty serious to get something like the reserve capacity.”

She said she was shocked to hear the list of services available to Mason and her family, everything from a therapy dog, to a certified aid for her son, to respite hours for her and her husband.

Just in the first few weeks, Mason is doing much better with a three-person intensive home team that shows up several days each week, and ABA therapy twice a week, she said. The waiver services got off to a rocky start as fewer aides are available right now, but Narsh said she feels as though her son “hit the mental health care jackpot.”

“In the long run, I’m hoping that he’ll never have to go back to the emergency department,” she said.

Taylor Knopf

Taylor Knopf covers rural and mental health news. She previously wrote for The News & Observer as a politics and general assignment reporter. Before that, she worked at a small daily newspaper in southern...

4 replies on “Mental health patients fill the ER, waiting weeks for help”

  1. Same story for us- just change the name and the age plus add a neurological condition that causes seizures into the mix. My son spent 17 days in UNC Psych ED in the spring this year and then transferred to Central Regional Hospital for 7 weeks. He returned home and experienced a focal seizure within 48 hours of returning home. His medication had to be adjusted within 3 days of returning home after being gone from home 10 weeks. Two months later- he returned to the UNC ER for 43 days to wait for a spot at a children’s hospital in VA that could address both the seizures and emotional problems. The wait is excruciating- no windows, young patients going days if not a week to get 10 minutes of fresh air outside. The nurses are rotated through the other areas of the ER- and pretty evident with some it’s their least favorite rotation. I wouldn’t wish it on any child, much less my own. When it’s the safety of you and your child- sadly, it’s the only choice there is. The truth of the matter- if your child is aggressive, esp. with autism there are few hospitals that will accept them- even with vacancies upstairs in the inpatient child psych beds at UNC. I saw autistic kids being discharged back home with their exhausted, bewildered parents because there is NO place for them to go- especially low functioning kids. On the other hand, a depressed kid can get a bed with 24-72 hours. This is emergency mental health care for children, situated squarely on the same grounds of world class medical care…a very somber situation.

  2. So this quote from article
    “But these services are extremely difficult to get. The typical Innovations Waiver has a waitlist that can be up to 10 years long. However, the reserve capacity slots are for emergency situations when there is an “imminent risk of immediate harm,” according to the application.”

    Our son is 34 and has autism and global delays. He has been in the Waiver waitlist since he turned 18 and has been “at the top” on the list now almost 17 years. We tackled the whole deep dive into how Waivers are allocated, created and worked through the various contract service providers for the state. The system is a disaster and the Republican chokehold on Medicaid expansion and continued tax cuts for wealthy and big business is causing a lots of these problems. As a parent and advocate for ALL families that deal with special needs, mental and physical illness/conditions it is horrific to see the Republican political hacks use our loved ones with specials needs for their leverage in budget negotiations and trotting out people with disabilities for their political ads (Richard Burr and his Able Act was especially offensive given families spend more for resources so unless you are wealthy with a child with special needs? Please….). If we don’t vote to get lawmakers who care as the majority it’s going to get worse.

  3. Every time I read stories about wait time for people with mental illness in emergency departments I wish there were a better way to get the word out. Facility based crisis programs can often accept some of these patients. They come in and start treatment immediately, instead of boarding in an ED. They stay 5-7 days, and typically go home with wrap around supports. Facility based programs can’t serve everyone, and likely couldn’t have served Mason, as he sounds very complex with developmental disabilities, not mental illness. However, for teens with mental illness, a trip to Monarch’s child and youth facility based crisis in Charlotte would save many parents time and frustration. While there is a smaller census due to COVID, and often is a small waitlist, we have found parents to be so grateful that they can access it.

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