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McCrory Administration Officials Suppressed Insight Into Medicaid

For months, members of the McCrory administration have maintained that the state’s Medicaid program is “broken.” But in the first of a two-part investigation, North Carolina Health News shows McCrory officials sat on information that would have depicted the state’s much-lauded Medicaid program in a better light.

By Rose Hoban

Soon after taking control in Raleigh in early 2013, people hired by Gov. Pat McCrory to run the Department of Health and Human Services made strategic edits to the departmental response to State Auditor Beth Wood’s audit of the North Carolina Medicaid program.

Documents obtained by North Carolina Health News through a public records request show that in January, incoming Sec. Aldona Wos and Medicaid head Carol Steckel eliminated detailed explanations of alleged high administrative costs, management problems and budget overruns in past years.

The resulting document accepts the criticism in Wood’s assessment wholesale and paints the health care program that covers 1.6 million North Carolinians as “broken.”

The criticisms contained in the audit have yielded talking points used by Wos, Steckel and McCrory for the past eight months as justification for turning down a federal expansion of the program under the Affordable Care Act and proposing to privatize the program.

State Auditor Beth Wood describes the results of her audit of the state Medicaid program, while Governor Pat McCrory listens.

State Auditor Beth Wood describes the results of her audit of the state Medicaid program, while Gov. Pat McCrory listens.

The original response to the audit created in December 2012 by outgoing officials from Gov. Bev Perdue’s administration was revised in successive editions of the document throughout January, with a decisive, near-final edit by Steckel.

In a document that displays “track changes” that include Steckel’s electronic signature, whole paragraphs were deleted, with evidence that, for example, North Carolina’s administrative costs are lower than most states rather than 30 percent higher, as maintained by McCrory administration officials.

Incoming administration officials also deleted whole sections explaining that budget overruns were in large part a function of under-budgeting by the General Assembly.

And in her first week in her new office, Steckel struck through paragraphs explaining that Community Care of North Carolina had been studied by two national groups that found cost savings. Instead, she inserted language casting doubt on the efficacy of CCNC and suggesting further study of the statewide program that’s been lauded nationally and that is being replicated in several states.

‘Administrative costs are 30 percent higher’

During a press conference to present the audit in January, Wood said her analysts had determined that North Carolina was spending significantly more on administrative costs than states with Medicaid programs of comparable size (see table, below).

“The administrative spending for the state’s medicaid program is 38 percent higher than the average of nine states with similarly sized Medicaid programs,” Wood maintained. “While those states on average have administrative costs of 4.5 percent, the state of North Carolina spent over 6 percent of its total budget on administrative cost. In real dollars that means that the state is spending $180 million more than the average of our peer states.”

For her analysis, Wood used information from the Centers for Medicare and Medicaid Services.

In a February appearance before the Joint Legislative Oversight Committee on Health and Human Services, Steckel cast some doubt on those numbers, telling the committee that in many states administrative costs are hidden inside the contracts with managed care companies that run Medicaid programs.

Administrative cost comparison calculated by State Auditor's staff

Administrative cost comparison calculated by state auditor staff (screenshot from final audit)

“Actually, the administrative cost functions are in the managed care entities. And if you look at what is termed the ‘medical-loss ratio,’ which is what the managed care companies are allowed to use for administration, if you look at that for Arizona, their administrative costs would actually be 13.74 percent,” Steckel told the committee, explaining that the managed care company, rather than the state, was spending the administrative dollars.

Steckel may have gotten the Arizona figure from an analysis prepared by outgoing DHHS officials in December 2012. In the original departmental response to the state auditor’s report, which called Wood’s comparison “incomplete and misleading,” DHHS officials used actuarial data from national firm Milliman and from an Academy of Health report to calculate actual administrative overhead in the states Wood used in her comparison, including overhead from state expenditures and from managed care companies.

That table shows Arizona’s administrative expenditures at 13.74 percent.

When figures from all the states are tallied up and compared, North Carolina is among the lowest for administrative expenditures (see table and document, below).

Wos wrote in the final departmental response that DHHS agreed with Wood’s findings and recommendations on controlling administrative expenses.

During the press conference to announce the audit, Wos said, “Cost overruns will not be tolerated and will not be acceptable. There’s a budget for a reason, and we must adhere to this budget.”

Administrative cost comparison compiled by DHHS

Administrative cost comparison compiled by DHHS using data from July 2012 study by Milliman & Academy of Health report. Source: Issue Sheet 3, “Admin Costs w Responses,” dated Dec 18, 2012 (screenshot from document shown below).

Since release of the audit, Wos and McCrory have used Medicaid’s supposedly high administrative costs as talking points for problems in Medicaid; most recently, McCrory cited that figure in a September interview with Tom Campbell on NC SPIN.

“We had a more than $500-million overrun based on Gov Perdue’s projections on Medicaid, and our costs are 30 percent higher than other states in Medicaid administration,” McCrory told Campbell, “just basic operational issues.”

“The state overspent its Medicaid budget by $1.4 billion under the previous administration, and this administration thought that was indefensible,” wrote DHHS spokesman Ricky Diaz in response to a request for comment on this story.

Budget issues

Another talking point used by Wos and McCrory is the Medicaid budget overruns that have plagued the program over the past three fiscal years. Both have been quoted numerous times stating that Medicaid has been over budget by a total of $1.4 billion during that time period.

In the audit, Wood tallies the state budget overrun for the three years at $375 million, which includes federal matching funds to reach the $1.4 billion total. And Wood states that administrative overruns were the result of an “apparent lack of oversight.”

Initially, DHHS officials strongly disagreed with this assessment, writing that any exceeded budget amounts were due to “other factors such as consumption and price, not lack of oversight.… Since Medicaid is an entitlement program, the Division has little control over consumption.”

But this defense was edited out by Steckel, as evidenced in the tracked-changes version of the audit response dated Jan. 22, 2013. Steckel noted that telling Wood Medicaid is an entitlement would be “speaking out of school to the auditor.”

Steckel also deleted most of the language that provided any defense or explanation of departmental actions. In her edits, Steckel added that the department would be implementing a system where “we track contract requirements and expenditures on a weekly basis,” something DHHS officials had been doing since the previous summer, as noted in earlier versions of the document prepared by outgoing Perdue officials.

Perdue’s team had also included explanations of how the Office of State Budget and Management had been consulted on – and approved of  –  any overruns, explaining: “The Department cannot unilaterally expend funds beyond budgeted amounts.”

Later in the document, former officials argued that the department had repeatedly provided legislators, OSBM and the legislative Fiscal Research Division “with information regarding the inability to achieve savings included in the budget for [fiscal year] 2012-2013 as early as April, 2011.”

That was around the time former DHHS Sec. Lanier Cansler began sending letters to legislative leaders and to OSBM warning that budget targets were too low, essentially forcing DHHS to overspend its budget. Cansler sent letters in May and June, and again on Oct 27, 2011, when he wrote that “aggressive budget cuts mandated by the General Assembly’s budget are unreasonable and unattainable.”

In a letter to Speaker of the House Thom Tillis and Senate President Pro Tempore Phil Berger dated June 2, 2011, then-governor Perdue wrote that she believed the amounts budgeted for Medicaid were too low.

Perdue pointed out that since 2008, the state had grown by 400,000 people and the state was still struggling to emerge from the economic downturn that meant many workers lost insurance, with some of those workers and many of their children swelling Medicaid’s rolls.

“[Y]our budget relies on over $750 million in reductions to Medicaid over the course of the biennium,” Perdue wrote. “When the loss of Medicaid matching funds are accounted for, your cut is actually $2 billion in real money taken out of the North Carolina economy….

“It is anticipated that over $200 million of these reductions will not be achievable due to technical mistakes and overestimating of savings.”

But any references to departmental attempts to warn others outside DHHS of issues were edited out by Steckel. She also removed references to the fact that federal rules prohibit states from changing their Medicaid programs unilaterally; any rule changes require federal approval, which can take months, and those delays mean a state ends up spending at a higher rate than desired in the meantime.

Later, in sections of the audit that fault the Division of Medical Assistance for poor forecasting of expenditures, Steckel edited out the following: “The Department disagrees that actions were not taken to reduce expenditures to stay within budget. Despite the actions taken by the Department, estimates were exceeded largely due to factors outside the Department’s control. Medicaid is an entitlement program and changes require approval outside of the Division and the Department.”

Again, these explanations of budgeting procedure and warnings by DHHS to other branches of government were edited out by Steckel, adding to an overall impression of a rogue department that was spending out of control.

“North Carolina Medicaid is not broken,” argued John Oberlander, professor of social medicine at the UNC School of Medicine. “This is a contrived crisis.”

“They had a solution and they were looking for a problem. And they were looking to portray Medicaid in as negative a light as possible in order to justify what they wanted to do, which is privatize.”

But DHHS spokesman Diaz said administration officials “stand by our final responses to the audit.”

“We continue to update and improve the Department’s forecasting practices as we reform our state’s broken Medicaid system,” he said.

Part 2 (tomorrow) - Casting doubt on a national model

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Steckel track changes edit, Jan 22, 2013

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40 Comments

  1. Investigation reveals attempt to suppress Medicaid report | The Carolina MercuryOct 8, 2013 at 7:55 am

    […] the first part of the series, published this morning, NC Health News reporter and founder Rose Hoban outlines changes to the […]

  2. Geoffrey ZegerOct 8, 2013 at 11:38 am

    Rose – thank you for your diligence and investigation. It is extremely concerning that broad based public policies are being based on custom designed data rather than complete, truthful and realistic data. Please continue in your efforts. Geoffrey Zeger, ACSW, LCSW

    • Chris WeaverOct 9, 2013 at 6:34 am

      Yes, please apply the same scrutiny to review obamacare and the constant manipulations to date since the law was passed, and why revision were not sent thorough congress (as by…”law” is supposed to happen). By any whay I look at it, it fails math and is consistently in violation of the procedure (law) of changing “Law”

      • Yamanoor SrihariOct 10, 2013 at 9:12 pm

        And Chris, apply some preparedness to respond and apologize for when they find out that your carefully contrived accusations are baseless.

      • JTOct 30, 2013 at 8:31 am

        Completely incoherent right-wing flailing as usual

  3. SimpleDoesItOct 8, 2013 at 12:49 pm

    Now we need to do everything possible to publicize your hard work far and wide.

  4. Jack WallOct 8, 2013 at 1:52 pm

    Excellent job, Rose Hoban! I’ve posted this article on my Facebook page “Wake Up, North Carolina.” Looking forward to the second installment. Is there anything honest about the new Pope Machine running NC government?

  5. beverlytranOct 8, 2013 at 3:49 pm

    The state attorney general should closely examine possible criminal charges against these administrators. This type of audit reporting violated some of the grant mandates of Medicaid.

  6. Mark SullivanOct 8, 2013 at 3:54 pm

    Great journalism, Rose. You are needed now more than ever.

  7. State Highlights: Mass. Law Shines Light On Health Care Prices | Health CareOct 8, 2013 at 5:33 pm

    […] North Carolina Health News: McCrory Administration Officials Suppressed Insight Into Medicaid For months, members of the McCrory administration have maintained that the state’s Medicaid program is “broken.” But in the first of a two-part investigation, North Carolina Health News shows McCrory officials sat on information that would have depicted the state’s much-lauded Medicaid program in a better light (Hoban, 10/8). […]

  8. larrymatthewsOct 8, 2013 at 6:08 pm

    Rose, one of the facts here that concerns me is the way the NC State’s Auditor Beth Wood allowed the editing of her department’s audit report to be edited and used politically by this administration. She never responded publicly. Regardless of political party this should be a requirement of an auditor.

    Since this time in late 2012 and early 2013, her audits have been used in this same way to obtain a political leverage. Her audits of the other state agencies and state funded agencies have suffered because she chose to remain quiet and have her budget funded fully by the Republican led General Assembly. Senate majority leader Berger has abused her audits with no push back. Look at her budget for 2013-2014 and draw your own conclusions.

    Thanks for this report. Looking forward to the next section.

    • Chris WeaverOct 9, 2013 at 6:40 am

      Leverage …to put the Burdens of facilitation Obamacare back on the Leviathan that created it…just as 38 states have done. Thank goodness the Federal Government in their brilliance gave states a CHOICE to assume this insane burden.

      • StopHyperboleOct 30, 2013 at 8:27 am

        Bear in mind, regarding medicaid expansion, that just because NC turned it down, doesn’t mean that our tax dollars won’t be used to help fund this, it just means that none of our tax dollars will help our own state; it also means that we won’t realize the net savings by accepting the increased coverage.

  9. Laura26Oct 9, 2013 at 1:34 am

    I live in Charlotte.
    Pat McCrory lied to us…he will always lie.

  10. State highlights: Mass. law shines light on health care prices; Conn. focuses on health care deliveryOct 9, 2013 at 4:18 am

    […] North Carolina Health News: McCrory Administration Officials Suppressed Insight Into Medicaid For months, members of the McCrory administration have maintained that the state's Medicaid program is "broken." But in the first of a two-part investigation, North Carolina Health News shows McCrory officials sat on information that would have depicted the state's much-lauded Medicaid program in a better light (Hoban, 10/8). […]

  11. Audit Edits Eliminated Defense of Medicaid Program | North Carolina Health NewsOct 9, 2013 at 6:23 am

    […] creates edit that accepts most of the State Auditor’s criticisms of the program. (see story Oct 8 for […]

  12. Chris WeaverOct 9, 2013 at 6:59 am

    Note there is no mention of law violation. This type of “reporting” allows the reader who is trying to digest the information…(if possible) to string along ideas of impropriety to the point they conjure a violation in their head. That is not how law works…but it is how community organizers wax emotional outrage.
    It is interesting how a swamp of details and discrete postulations all result in the mind of the low information voter as something simple as(in the comments) against the law.
    I think perhaps this a counter straigem to Rules For radicals # 2 (“Never go outside the expertise of your people.”). As anyone can note, when the president speaks he speaks seemly to the lowest common denominator and uses language that is demeaning and full of invective. He sounds anything other than a president. In this aspect..he adheres to Rules for radicals #2 and often #5 and ^ in the same speech….which is completely opposite of this article which propels the subtlety of innuendo, and i doubt many who are pushing it around the net(as i have seen) even understand it amounts to little.

    If there was a violation of law, that would be the headline.

    The Federal Leviathan gave the States the CHOICE to assume the massive burden of facilitating this new entitlement system. 38 states said NO by Choice, which IMO was the prudent thing to do in a cursory review of all the other massive bureaucratic, and fiscal failures of entitlement systems in place now.

  13. A culture of deceit | PoliticsNCOct 9, 2013 at 8:30 am

    […] Hoban of North Carolina Health News found that Wos and Steckel edited out whole paragraphs of the audit response to make the Medicaid program look mismanaged and chaotic. Wos used the edited […]

  14. The public is a nuisance and other annoyances | Media, disruptedOct 9, 2013 at 8:36 am

    […] She doesn’t like the story the reporter is pursuing. In this case, the reporter is Rosemary Hoban, who wrote a damning piece […]

  15. Darrell LucusOct 9, 2013 at 10:20 am

    This is pretty outrageous. Not quite to the point of “Pat McCrory lied and people may die,” but still pretty staggering. Care to explain, Governor?

    • john766Oct 10, 2013 at 10:51 am

      except people will die.

  16. DHHS Oversight Grades “Incomplete” After First Hearing | Progress NC ActionOct 9, 2013 at 10:25 am

    […] What will be DHHS’ response to the explosive report from NC Health News that found DHHS officials editing the department’s response to the State Auditor’s […]

  17. Lunch Links « The Progressive PulseOct 9, 2013 at 1:00 pm

    […] for the radio world.  WRAL had an interesting story about public records and DHHS in light of a terrific investigative piece published Tuesday by Rose Hoban with N.C. Health News about the department’s repsonse to a […]

  18. NC DHHS comes up short on answers after meeting with legislators | Inside828 - Member Articles and DiscussionsOct 9, 2013 at 5:32 pm

    […] was asked about a new report from North Carolina Health News that DHHS changed its responses to a critical state audit of Medicaid, including editing out an […]

  19. Plain Talk Today – October 8-9, 2013 | Plain Talk PoliticsOct 9, 2013 at 5:42 pm

    […] Health News: Medicaid part one and […]

  20. NC DHHS comes up short on answers after meeting with legislators | Inside252 - Insiders Articles and DiscussionsOct 9, 2013 at 6:22 pm

    […] was asked about a new report from North Carolina Health News that DHHS changed its responses to a critical state audit of Medicaid, including editing out an […]

  21. NC Medicaid audit allegedly distorted for Governor McCrory’s benefit | PROGRESSIVE VOICESOct 9, 2013 at 10:21 pm

    […] North Carolina Health News, (NCHN) a non-profit news site, reported on Tuesday that then-incoming state Health and Human Services secretary Aldona Wos and Medicaid program head Carol Steckel failed to include questions regarding the audit’s findings. Both Wos and Steckel were hired by McCrory’s administration, and Steckel was charged with overseeing the final version of the response. […]

  22. Capital Tonight Interview: Rose Hoban on DHHS audit | The Hi-Sea at Topsail BeachOct 10, 2013 at 6:27 am

    […] Read her story here. […]

  23. Jonathan CarsonOct 10, 2013 at 8:29 am

    Is anyone surprised that it is a republican
    administration which is fudging the numbers to make it seem like their ideas
    are better than actual reality. When they can win by force they use deceit and
    corruption to force their issue. I feel bad for those looking for health care
    in North Carolina because you can’t even count on your elected officials to try
    to help you make things better in your life. Those who should be fighting for
    you are fighting against you.

  24. A Reality Check for NC DHHS Secretary Aldona Wos « The Progressive PulseOct 10, 2013 at 9:30 am

    […] yesterday, Rose Hoban’s NC Health News bombshell story  was released detailing how NC DHHS Medicaid head Carol Steckel (who resigned a couple weeks ago) […]

  25. Capital Tonight Oct. 9: Rose Hoban on Medicaid auditOct 10, 2013 at 10:17 am

    […] Capital Tonight: Rose Hoban of North Carolina Health News joins Tim Boyum to talk about her stories on the Department of Health and Human Services editing a state audit of the state Medicaid system. […]

  26. A Culture of Deceit – Gov McCrory’s Problems with the Truth | Camel City DispatchOct 10, 2013 at 2:16 pm

    […] Hoban of North Carolina Health News found that Wos and Steckel edited out whole paragraphs of the audit response to make the Medicaid […]

  27. David GrossOct 10, 2013 at 3:37 pm

    Why does it not surprise me that the McRory administration as corrupt as it is would revise the medicaid audit to make the Medicaid program look bad. Now that newly revealed info puts a totally different light on the matter.

    Sorry Govenor you lie you lose you corrupt repugnut pig

  28. Let the Reader Beware: NC Health News' Political Agenda - Civitas InstituteOct 10, 2013 at 3:47 pm

    […] “collective statewide strategy” to attack conservatives. This week, Rose Hoban published a blog post with a sensational headline: “McCrory Administration Officials Suppressed Insight Into […]

  29. Fed Up republicanOct 11, 2013 at 10:56 am

    Not surprised McCrory shown to ‘modify’ the truth. GOP now stands for ‘Goons Of Politics’.

  30. Did McCrory withhold info on Medicare to show problem?  | Health and FitnessOct 11, 2013 at 11:28 am

    […] RELATED LINKS Oct. 8, 2013, NorthCarolinaHealthNews.org, Part 1, “McCrory Administration Officials Suppressed Insight Into Medicaid” […]

  31. Did I say Witch? Pardon me. I MEANT “Bitch.” |Oct 11, 2013 at 4:52 pm

    […] North Carolina Health News, a nonprofit news site, reported Tuesday morning that DHHS officials had revised their response to an audit critical of the …. The response, delivered just as the Republican-run administration of Gov. Pat McCrory took over […]

  32. Wos loss? | PoliticsNCOct 18, 2013 at 4:46 pm

    […] one time said she was opposed to transparency. Several times, Wos tried to alter the truth and when she was caught, never explained or apologized. In her appearance before the legislature, she left members of both […]

  33. Network Update 50: 10/18/2013 | Community Care PartnersOct 21, 2013 at 10:50 am

    […] McCrory Administration Officials Suppressed Insight Into Medicaid […]

  34. Ja'Maul RedmondOct 30, 2013 at 8:36 am

    I commend you on excellent investigative journalism, but as the comments show below, people don’t care. Those that support Mccory will just say, “oh well, ACA SUCKS.”Those that are against MCCrory probably didn’t even read the whole story. What I get out of stories like this is that medicaid is not broken, but our political system is. If Republicans are doing this kind of stuff,you better believe Democrats are also. Since Republicans are in such dire straights now, they are being more blantant with out-right deception. I’m actually embarrassed to say that I vote now.

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